Delivery & Return

Delivery

All orders are shipped with GLS private delivery and the delivery time is typically 6-10 business days, depending on your location. You will receive an email with a tracking number once your order has been packed and ready for shipment. Please notice that dispatch is every Monday, Wednesday and Friday. It may take up to 24 hours before the tracking information becomes available. 

All packages are dispatch from our warehouse in Denmark:
System Transport A/S
C/O Wheat 
Sysselvej 67 / Gate 12-16
7100 Vejle
Denmark

Note: Delivery times may be longer during holidays or sales periods.

Delivery to the UK:
Carrier: GLS private delivery: £7 (includes duties paid)
Dispatch Days: Every Monday, Wednesday and Friday
Delivery Time: 6–10 business days from dispatch

 

Return 

We offer a 30-day full return policy on items bought through our webshop. The return period starts from the day you receive your order. If it expires on a holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, it's extended to the next business day.

We don't offer exchanges - if you'd like a different item or size, please return and place a new order. Items purchased from other retailers can't be returned here - contact them directly instead, this also applies for complaints.

You are responsible for the return shipment and liable if the item is damaged during transport. 

Note: You may lose all or part of your refund if the item’s condition is reduced from improper or unnecessary handling—using beyond what’s needed to assess its features and quality voids the right of withdrawal.

How do I return?:

  1. Fill in the form your received in the package.
  2. Pack the item(s) in the original packaging. Ensure that the package is properly sealed.
  3. Place the note in the package.
  4. Choose your preferred carrier for the return shipment and send it to the address below.

The return costs is held by the customer and we don't provide return labels. We recommend that you get a receipt for your submission of the package. 

Return address:
Wheat
c/o DSV Solutions
Gateway
Peterborough
PE73FU
United Kingdom

We only accept packages delivered directly to the above mentioned addresses.


Refund
Expect your refund within 14 business days after we receive the returned package. You’ll be notified via email. Refunds will be processed to the same payment method used in the purchase (e.g., credit card).

 

Complaints

Your purchase is covered by the Danish Sale of Goods Act, which includes defects in manufacturing and materials discovered during normal use of the product. This means that, as a consumer, you have a 2-year right to make a complaint. Read more about complaints in our terms of service.