📦 WAREHOUSE MOVE – Temporary pause in shipment
We’re currently moving to a new warehouse. That means we won’t be shipping any orders from May 21 to June 2, 2025.
You’re still very welcome to place orders in the webshop during this time – just keep in mind that we won’t start shipping again until June 3, 2025. As soon as your order is on its way, you’ll get a tracking number by email.
What about returns?
Returns can still be sent as usual during this time, but please expect a longer processing time due to the move. We will handle returns as quickly as possible. Please note that you will receive an email once your return has been processed and refunded.
We apologize for any inconvenience this move may cause and thank you for your understanding and patience! 💛
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You can return any item purchased online within 30 days of receiving your order, provided it is in the same condition as when you received it.
How to Return
- Complete and include the return form provided in your package.
- Securely wrap the item and, if possible, return it in the original packaging.
- Obtain a proof of postage receipt to ensure your return is trackable.
Important Notes:
- Customers are responsible for return shipping costs.
- We are not liable for loss or damage during transit, so please ensure items are securely packed.
- Returns apply only to items purchased on our website. For items bought from a retailer, please contact the store directly.
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Returns may take up to 14 days to process after being received at our warehouse.
- Please note that we do not refund any shipping costs when returning an entire order.
Proof of Purchase
Include a copy of your order confirmation, invoice, or other proof of purchase, along with the completed return form.
Return Address
Wheat
c/o DSV Solutions
Gateway
Peterborough
PE73FU
United Kingdom
Telephone: +45 45200220
Email: webshop@wheat.co.uk
Please notice that this address is a pick-up point and your parcel will be shipped to our warehouse in Denmark. When we receive the parcel in our warehouse we will handle the refund.
Warranty
All purchases on www.wheat.co.uk include a 24-month warranty. If your item is found defective within this period, you may be eligible for a refund, repair, or replacement, depending on the situation.
All purchases on www.wheat.eu have a warranty period of 24 months. If the product you have purchased with us is found defective during the warranty period, you reserve the right to have your faulty good partially or fully refunded, repaired or replaced, contingent on the circumstance.
Warranty Exclusions:
This does not cover damage caused by wear and tear, misuse, or other improper handling.
Complaints & Faulty Goods
For faulty items, please contact us at webshop@wheat.co.uk as soon as possible.
- Complaints must be made within a "reasonable time" of discovering the defect (within two months is considered timely).
- Return the faulty item with a completed returns form, including details of the defect.
Extended Christmas Returns
Orders placed between November 1 and December 24 can be returned until January 24.
Complaints & Returning Faulty Goods
If you have a complaint regarding a faulty good, please contact us at webshop@wheat.co.uk. You must lodge your complaint within a "reasonable time" of discovering the defect. Any notice given within a period of two months after you have discovered the defect is deemed a timely notice.
In addition, you must return the faulty good to us within a reasonable time of sending the complaint, including details of the defect using our returns form to facilitate processing of your complaint.
